Frequently Asked Questions

Where we are ?

Our administrative and operational headquarters are located in Rome. All our shipments depart from Rome.

What are the delivery times?

Delivery times for Europe are on average between 4-5 working days.

What are the shipping times for the items?

All our items are ready for delivery, shipping is scheduled for same day or next working day.

Is it possible to send a gift package?

Yes, it is possible, the cost of the package and the packaging is free. To proceed you can contact us before or after placing the order, important before it has been entrusted to the courier.

How much does a size change cost?

The change of size on the same item is free

Can i cancel an order?

It is important that it is done before it is entrusted to the courier, after this moment you can make a return once the item has been received. To do so, contact us as soon as possible.

How do i make a return?

Send us the item at your expense, or if you prefer you can contact us and we will send a courier to collect the item, once we have received and verified the refund we will refund excluding the cost of the courier.

Do I have to register to make a purchase?

No, to be able to make purchases on our site it is not mandatory to register. Of course you must leave the data for the shipment, in case you do not want to proceed by leaving these data you can place an order via whatsapp

I placed an order, where is my package located?

Once your package has been shipped you will receive an email with the shipping track

Can I book a product that is not available at the moment?

Our products are rarely restocked, you can try by contacting us and reporting the item you are interested in.

Can I add a product to my order without paying the shipping costs again?

Of course, contact us and we will help you with your order

What do I do in the event of a delay in shipping?

When sending the shipment you will receive the link to track your shipment, however we track all our shipments. In case of loss or excessive delay you will be contacted to choose whether to have a new shipment or a refund.

Can I postpone the shipment of my order?

Yes, you can request a delayed shipment by contacting us

How do I get free delivery?

In Europe, with orders over € 180, shipping is free

Who knows my data?

We do not give your data to anyone.
Only the data for shipping to the courier are provided: recipient, address, telephone, email.
For safety, your email is NEVER communicated to anyone.

Is online payment safe?

To guarantee your transactions, we do not process any credit card numbers on our systems, these are handled directly by the PayPal site